Top 10 Mistakes That a New Appliance Delivery Driver Makes

There is a significant learning curve when beginning as an appliance delivery driver.  Working directly with delivery companies, we at Cal Society Insurance Services are aware of the hazards clients encounter on a regular basis.

These are the top ten errors that novice drivers frequently make, along with tips on how to prevent them:

Top 10 Rookie Mistakes:

• Not Inspecting the Appliance before Delivery: Delivering damaged goods without knowing it? That’s a fast track to customer complaints.

• Skipping Pre-Trip Vehicle Checks: A missed tire pressure or fluid level check could lead to breakdowns on the job.

• Poor Time Management: Running behind schedule leads to rushed deliveries, and more mistakes.

• Ignoring Customer Property Protection: No floor mats or wall guards? Scratched homes lead to expensive liability claims.

• Forgetting Proper Lifting Techniques: Back injuries and dropped appliances are avoidable with correct lifting skills.

• Underestimating Appliance Size vs. Doorway Space: New drivers often forget to measure tight spaces, resulting in damaged walls or returns.

• Not Communicating Clearly with Customers: Setup or haul-away service misunderstandings can quickly ruin the experience.

• Skipping Sign-Off or Proof of Delivery: Always get a signature and photo confirmation. It protects you and the business.

• Leaving Tools or Trash Behind: It’s a small detail but professionalism matters.

• Assuming they’re Fully Covered without Insurance: Accidents happen. Without the right commercial insurance, even minor mistakes can become major costs.

Whether you’re just starting out or scaling up, we’ll make sure your business is covered—door to door.

At Cal-Society Inusrance Services, we provide coverage solutions tailored to appliance delivery providers, from general liability to surety bonds, so your team is protected at every stop.

Need help protecting your appliance delivery business? Let’s talk.

Call us at +1-800-773-1663 or email: [email protected] for a free quote today!